Help Center

Simply browse our collections of Deck Boxes and Storage Boxes, add your favorite items to the cart, and proceed to checkout. You can shop as a guest or create an account for faster future checkouts and order tracking.

Yes! We proudly ship our products worldwide. Shipping fees and delivery times vary depending on your location. All rates are calculated at checkout before you complete your purchase.

Processing usually takes 1–3 business days, followed by 7–15 business days for international delivery. You’ll receive a tracking number once your order is shipped so you can monitor its progress.

Yes. Once your order has been shipped, you’ll receive a tracking link by email. You can use it to check the delivery status anytime.

We take quality seriously. If your item arrives damaged or incorrect, please contact us at service@venssu.com within 7 days of delivery with photos of the issue, and we’ll make it right as quickly as possible.

We accept major credit and debit cards (Visa, MasterCard, American Express) as well as PayPal and other secure online payment options depending on your region.

Absolutely. All transactions on Venssu.com are processed through secure, encrypted payment gateways. We never store your credit card details on our servers.

All prices are shown in USD by default, but you may see local currency estimates depending on your location. The final charge will be made in USD unless otherwise specified at checkout.

Payment issues can occur for various reasons—incorrect card details, insufficient funds, or your bank’s fraud protection. We recommend checking your information or contacting your bank to resolve the issue.

We offer a 30-day return policy from the date of delivery. Items must be unused, in their original packaging, and in resalable condition.

To initiate a return, please contact our customer service team at service@venssu.com with your order number and reason for return. We’ll guide you through the process

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure your return arrives safely.

Once we receive and inspect your return, your refund will be processed within 5–10 business days. You’ll receive a confirmation email once your refund has been issued.

Yes, exchanges are available for the same item in a different color or style (subject to stock availability). Please reach out to us to arrange an exchange.